Cancellation and Refund

MS Media Network – Sais Media Advertising Agency

Welcome to the Cancellation and Refund Policy page for MS Media Network, operating under Sais Media, a leading advertising agency specializing in print, electronic, digital, influencer marketing, and YouTube channel management. We strive to provide the best possible service, but we understand that sometimes you may need to cancel an order or request a refund. Below are the details of our cancellation and refund policy.

Cancellation Policy

1. Print Advertising Materials:
   • Before Printing: You can cancel your order within 24 hours of confirmation for a full refund.
   • After Printing: Cancellations are not accepted once printing has begun. If you have concerns, please contact customer service.
2. Electronic and Digital Media:
   • Before Delivery: You can cancel your order within 24 hours of confirmation for a full refund.
   • After Delivery: Cancellations are not accepted once the digital media has been delivered. However, if there are issues with the files, please contact customer service for assistance.
3. Influencer Marketing Campaigns:
   • Before Campaign Launch: You can cancel your order within 48 hours of confirmation for a full refund.
   • After Campaign Launch: Cancellations are not accepted once the campaign has started. If there are issues, please contact customer service.
4. YouTube Channel Management:
   • Before Services Begin: You can cancel your order within 24 hours of confirmation for a full refund.
   • After Services Begin: Cancellations are not accepted once services have started. If you have any issues, please contact customer service.

Refund Policy

1. Eligibility for Refunds:
   • Refunds are available for orders canceled within the specified time frames above.
   • Refunds are also available if there are issues with the quality or delivery of our services.
2. Process for Refunds:
   • To request a refund, please contact our customer service team with your order details and reason for the refund.
   • Approved refunds will be processed within 5-7 business days and will be credited back to the original payment method.
3. Non-Refundable Services:
   • Customized services that have already been delivered.
   • Services that have been partially or fully completed.

Contact for Cancellations and Refunds

If you need to cancel an order or request a refund, please contact our customer service team:

• Email: info@saismedia.com
• Phone: +91 98853 07909
• Business Hours: Monday to Friday, 9 AM – 6 PM

Important Notes

• All cancellation and refund requests are subject to review and approval by our customer service team.
• We reserve the right to refuse a cancellation or refund request if it does not meet the criteria outlined in this policy.

Thank you for choosing MS Media Network and Sais Media. We are committed to providing high-quality services and ensuring your satisfaction. If you have any questions or need further assistance, please do not hesitate to reach out to us.